​SAMRUDDHAN Advisors Private Limited (or “the Company”) believes that quick and effective handling of complaints as well as prompt corrective & preventive actions and processes are essential for providing our services. This policy document is to enable to put in place an effective and suitable mechanism for receiving and addressing complaints from investors with specific emphasis on resolving such complaints fairly and expeditiously.

Objective of this policy is to ensure that:

a) Issues raised by investors are dealt with courtesy and are resolved on time.
b) The Company will treat all the complaints efficiently and fairly without any bias.

DEFINITIONS:

a) Investor: shall mean an individual, entity, body corporate or such other person who shall be an investor in securities or would be investing in securities of an entity related to any of the transactions undertaken by the company in its capacity.

b) Complaint or Grievance: is an expression of dissatisfaction made by the Investor related to the services of SAMRUDDHAN Advisors Private Limited in its capacity and/ or its client including in respect of any disclosure/ process/ information in any of the transaction undertaken by the company in its capacity. This however needs to be differentiated from matters like from general feedback, enquiry, request made before the due date.

c) Client/ Customer: shall mean client/ customer of SAMRUDDHAN Advisors Private Limited.

d) Redressal: can be defined as a process or action resulting in giving a solution or response to the problem faced or concern raised by an Investor.

 

GUIDING PRINCIPLES:

 

I. Transparency: The Investor to be provided with information regarding the channels to convey and resolve their issues. In addition, if the resolution is expected to take longer time, same should be communicated to the Investor.

 

II. Accessibility: The Company will enable the Investor to communicate their complaints or grievances and avail redressal services through multiple channels.

 

III. Escalation: Information on the process of escalation of complaints to higher level, in case the Investor is not satisfied with the resolution provided by the current person handling the same.

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CHANGES TO POLICY:

 

The Company shall reserve the rights to review and make amendment to the Policy from time to time as it deems fit in accordance with the applicable laws, rules and regulations for the time being in force. In the event of any conflict between the provisions of this Policy and the Act or Regulations or Rules or any other statutory enactments, the provisions of such Act or Regulations or Rules or statutory enactments shall prevail over this Policy.